Mortgage lender is a critical and important person to our life as he or she is the one who oversee the biggest financial decision that we ever make in our life: purchase of the property. Purchasing of house is very important decision to most of us where we want it to be certain, thus, the lender that we work with is important. No doubt, we wish to work with the mortgage lender who is reliable. You could search for it depends on the previous customer complaints record as it shows that the credibility and performance of the mortgage lender. If the number of customers’ complaints is high where it proves that the lender unable to deliver what is has promised to the customer where it is the situation that we do not want to meet. It is a simple process to search for the record of customer complaints against the particular lender or officer.
Here are some simple steps to find the customer complaints record. First of all, you can search the website of local Better Business Bureau or national Better Business Bureau to determine quantity of customer complaints your lender has received. Besides, it also lists out the resolution of company against the complaints. You can check the approach that company will use in order to solve the customers’ complaints. Well, Chamber of commerce is resource to look for reliable mortgage lender. You could check the local chamber of commerce to check for recommended mortgage lender. Those recommended businesses are proved to provide the ethical services to the customer and also does not have any unusual number of customer complaints.
You also can do online search based on the lender name where there are some comments or message related to the mortgage lender. If there are a high number of complaints or disgruntled past customers, you should consider to work with different lenders. State’s attorney general’s office will be a good resource for you where you could check with it for the complaints filed against the lender. The record will be more to the serious case of the complaints which mostly involved in legal action. If your lender name is found in the record, you could check for another reliable lender for your financing.
You also can find the record through the regulatory agency for the mortgage brokers and lenders in the state. It could vary from state to state; you can find it through Bankrate.com which spells out for the agency that oversees lenders in all states.